Shipping & Returns

In Store Pickup

Don't want to wait for delivery? You can pick up your package in store, we will notify you when it's all wrapped up and ready within 24hrs of payment. Just choose in store pickup from our shipping menu & visit our store hours to plan your next trip!

Shipping

FREE SHIPPING on all regular priced purchases of $150 or more within Canada. Shipping will be calculated at checkout.


International
Rates vary. Please email us at flocboutique@shaw.ca for a quote.  

Shipping Details
All packages will be sent out with tracking information, which will be provided once shipped.
We can only ship to the billing address or confirmed address.
Customer is responsible for any additional costs on rejected packages.
Once shipped, we are not responsible for any shipping or custom delays. However we will be happy to work with you to track your purchase.
Shipping cannot be refunded once shipped
Our product is pulled from our Boutique in Edmonton, please allow 24 hrs to confirm status and condition of your purchase. We work hard to keep our inventory updated at all times, but item availability is not always guaranteed. If an item is sold out you will be notified via email & given a refund immediately.
Questions are Welcome!
 We are happy to work with you on fit, style or sizing before making any purchase. If you need to make any changes or have questions of your purchase please email us flocboutique@shaw.ca

Taxes and Duties 
Sales tax is charged on all Canadian orders at the customer's local tax rate. 
Floc Boutique is not responsible for duties or other fees incurred from importing goods. 

Exchange Rates 
All of our prices are in Canadian dollars. Any fluctuations in the exchange rate are the customer's responsibility.

 

RETURN POLICY
 
In-Store Purchase Return Policy
Floc Boutique will gladly accept returns of regularly priced merchandise for exchange or store credit within 14 days of purchase with an original (or gift) receipt.  Item must be in  unworn condition with tags securely attached. Any items without original tags or receipt will not be accepted.  All Sale items are final and we do not offer price adjustments. 
 
Online Order Return Policy
Floc Boutique will gladly accept returns of regularly priced merchandise for exchange, store credit or a full refund within 14 days of receiving your order.  Please email us at flocboutique@shaw.ca so we can assist you with your return.  Item must be in unworn condition with tags securely attached. Any items without original tags or receipt will not be accepted.
The customer is responsible for any shipping charges and we require that you insure the package with tracking information. We will not be responsible for the cost of any lost packages. Original shipping charges will not be refunded.  
All Sale items are final and we do not offer price adjustments. 

Exchanges

 Sometimes items don't fit the way we want them to! We are happy to support you with selecting a different size, however we can not guarantee that the item you would like to exchange will be available in the size or color requested. Items may be special ordered from our brands if we do not have it in stock.  If a store credit is issued, the credit will be under your file for in store use, if you would like to use your credit online, please notify us before purchase.

*Our styling services and gift cards are final sale.

*We are not responsible for lost or stolen gift cards. 

Once you have contacted us with your exchange or return please clearly state our information on your package:
Floc Boutique
10106 124th st
Edmonton, AB
T5N1P6
Attn: Returns

 

 

If you have any concerns please contact us for more information.